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POLICIES

RESERVATIONS: A deposit equal to 25% of the total rental contract is required to confirm your order. This will NOT be refunded if you cancel your order, make cancellations, or change the date. Reservations made less than 3 weeks prior to the event must be paid in FULL. Deposits are NON REFUNDABLE. This means you will NOT get your deposit back if you cancel your order, make cancellations to your order, change the date, or decrease quantities. You will be responsible for the entire amount of the rental if cancellation is made 3 weeks or less prior to the event.

DELIVERIES: Please ask about delivery rates and availability. Delivery charges DO NOT include set up or take down of the equipment. This service is available and may be arranged in advance. Delivery is based on ground floor with easy access. Please call for special situations or locations. We CAN NOT guarantee delivery or pick up times. Sunday, Holiday, or After Hours pick ups can be arranged in advance for an additional charge.

* Be sure to ask about further details for your order, as every order is different.

LINENS: Linens must be returned undamaged. We will charge full replacement cost for linens that are burnt, have wax infused in them or that are damaged beyond the point of cleaning. Do not place candles directly on the table linens.

DISHES: China, glassware, and flatware are counted, cleaned, and bagged for your protection. All party items are ready to use. You are responsible for missing or broken items.

All china, glassware, flatware, and serving items must be completely rinsed off!!! You rinse we wash!!! If items are returned with food not washed off there will be a 100% cleaning charge applied to cover the cost of hand washing.

These policies are in addition to the ordinary terms of the rental contract. Please familiarize yourself with them and be sure to ask if you are unsure about any of our policies. Thank you from the staff at The Chesterfield Rental Co., Inc.